Bukowski Bears is committed to providing our customers with quality products and services. We use the information we gather from our interactions with you to improve your shopping experience. Because we respect your privacy, we have instituted policies intended to ensure that your personal information is handled in a safe, secure, and responsible manner.
THE INFORMATION WE COLLECT
When you shop with Bukowskibears.com, we obtain information from you in order to complete your transaction. This may include your name, address, telephone number, email address and credit card number.
USE AND DISCLOSURE OF INFORMATION
We use the information we collect to process your purchase transactions, to keep you informed about the status of your orders, to send you marketing and promotional materials by mail or e-mail and to improve our product assortments, customer service and overall shopping experience.
The security of your information is very important to us. We work to protect the security of your information during order transmission by using Secure Socket Layer (SSL) software, which encrypts the order information you transmit. Once you enter the checkout page, your computer will begin communicating with our server in secure mode. You also play a role in protecting your information. If you are using a public computer, we strongly encourage you to log out at the conclusion of your session.
We are dedicated to making sure you are 100% satisfied with your purchase. We will gladly accept any returns as long as the product is in new condition and all tags are attached.
In the unlikely event of receiving a damaged product, please contact us at your earliest convenience for an exchange.
You will receive a pre-paid USPS shipping label via email which you can simply print and affix to packaging. Make sure to black out any previous address or tracking information if you are going to re-use original poly mailer.
Shipping and handling charges are not refundable. Once we receive your return we will ship your exchanged item free of charge. If the item is no longer in stock store credit will be issued.
*All items must include original tags and the original online purchase receipt.
We are excited to fulfill all orders by hand and ship every Monday through Friday. Orders received will be shipped with USPS First Class Mail between 2 to 3 business days.
We do not ship internationally. For US territory issues, please contact us by email at firstname.lastname@example.org.
Orders are processed Monday through Friday – excluding holidays.
Orders are processed pending availability and credit verification. Bukowski Bears will contact you if the merchandise you have selected is not currently in stock or if we need additional information for credit verification. Shipping times may vary due to the availability of merchandise.